1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when using our services:
- Account Information: Name, email address, and password when you create an account.
- Membership Information: Details related to your subscription or membership to our exam preparation products.
- Additional Data: Any other information you choose to provide when contacting us or participating in our services.
1.2 Non-Personal Information
We automatically collect certain non-personal information when you visit our website:
- Cookies: We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic.
- Analytics: We may use analytics tools to collect information about how you interact with our website, including pages visited, time spent, and referral sources.
1.3 Digital Products Purchase
When you purchase our digital products, we may collect transaction information, including payment details processed through our payment provider (e.g., Stripe). We do not store full credit card numbers on our servers.
2. Legal Basis for Data Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: Where you have given clear consent for us to process your data for a specific purpose.
- Contract Necessity: Where processing is necessary to perform our contract with you (e.g., delivering purchased products).
- Legitimate Interests: Where we have a legitimate interest in processing your data (e.g., improving our services, preventing fraud).
- Legal Obligation: Where we must process your data to comply with applicable laws.
3. How We Use Your Information
We use the information we collect to:
- Provide Services: Deliver our ICF exam preparation products, manage your account, and process transactions.
- Improve and Maintain: Enhance our website, fix issues, and develop new features.
- Communicate: Send you service-related updates, respond to inquiries, and, with your consent, send marketing communications.
4. Sharing of Your Information
We may share your information in the following circumstances:
- Service Providers: We may share data with trusted third parties who assist us in operating our website, processing payments, or delivering services (e.g., hosting, analytics, payment processors).
- Legal Compliance: We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our rights, safety, or property.
5. How We Store and Protect Your Information
5.1 Storage & Processing
Your data may be stored and processed in Singapore or other jurisdictions where our service providers operate. By using our services, you consent to such transfer.
5.2 Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5.3 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Erasure: Request deletion of your personal information, subject to certain exceptions.
- Object: Object to processing of your data for certain purposes.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at support@expertcoach.co.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last update" date below. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Last update: August 26, 2024
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@expertcoach.co
- Address: 60 Paya Lebar Road, 11-11, 409051, Singapore
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.