These Terms of Service ("Terms") govern your use of the ExpertCoach.Co website and services operated by Lokum Pte Ltd, a company registered in Singapore. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By creating an account, purchasing products, or otherwise using our ICF exam preparation services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the revised Terms. Please review these Terms periodically.
3. Use of Services
3.1 Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our services. By using our services, you represent and warrant that you meet these requirements.
3.2 Account Registration
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
3.3 Prohibited Conduct
You agree not to:
- Use our services for any illegal or unauthorized purpose.
- Copy, distribute, modify, or create derivative works of our content without our express written permission.
- Share your account credentials or allow others to access your account.
- Attempt to gain unauthorized access to our systems, other users' accounts, or any data.
- Use automated means (e.g., bots, scrapers) to access or collect data from our services without permission.
- Interfere with or disrupt the integrity or performance of our services.
4. Products and Services
4.1 Product Descriptions
We provide ICF exam preparation products and services, including practice tests, study materials, and related digital content. We strive to accurately describe our products, but we do not warrant that product descriptions or other content are error-free.
4.2 Digital Delivery
Our products are delivered digitally. Upon successful payment, you will receive access to the purchased content through your account. Access terms may vary by product and will be specified at the time of purchase.
4.3 License
We grant you a limited, non-exclusive, non-transferable license to access and use our products for your personal, non-commercial use in connection with your ICF credentialing preparation. You may not resell, redistribute, or share access to our products with third parties.
4.4 Refunds
Refund eligibility is governed by our Refund Policy. Please review it before making a purchase.
5. Intellectual Property
All content, materials, trademarks, and other intellectual property on our website and in our products are owned by Lokum Pte Ltd or our licensors. You may not use, reproduce, or distribute any of our content without our prior written consent, except as expressly permitted in these Terms.
6. Data Protection
We process your personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA). For details on how we collect, use, and protect your information, please see our Privacy Policy.
7. Disclaimers
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our products will result in passing any ICF credentialing exam. Our materials are for educational purposes only and do not constitute professional advice. Use of our services is at your sole risk.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Lokum Pte Ltd and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our services. Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
9. Dispute Resolution
Any dispute arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through binding arbitration or the courts of Singapore, as applicable.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
11. Termination
We may suspend or terminate your access to our services at any time, with or without cause or notice. Upon termination, your right to use our services ceases immediately. Provisions of these Terms that by their nature should survive termination (e.g., intellectual property, disclaimers, limitation of liability) shall survive.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability shall not affect the remaining provisions, which shall remain in full force and effect.
13. Contact Us
If you have questions about these Terms, please contact us at support@expertcoach.co.
By using ExpertCoach.Co, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.